We help you solicit online reviews from your current and past clients. Get a jump on your competition and start collecting positive online reviews for your business today! Find out how by calling 908.200.7766 today or read more about our process.
Online reviews play a major role in influencing the decisions of today’s consumers whether they are looking to buy a product or engage professional services. Businesses that use this to their advantage are one step ahead of their competition.
You can’t argue with the numbers. Nearly 90% of consumers trust reviews they read online as much as they would trust the word of a friend. Taking advantage of this digital, word-of-mouth advertising is a cost-effective way to increase your business.
But how do you get those reviews? The best way is to ask. Yet many companies, especially small businesses, are reluctant to reach out to their client base to solicit reviews. That’s where we can help.
Hunterdon Business Services, LLC offers an Online Review Solicitation Service that can help you acquire those all-important online reviews.
How the Online Review Solicitation Service Works
It all starts with one simple question. After completing your business transaction, simply ask your customers if they would be willing to rate their experience on a scale of 0 to 10. It takes only seconds to answer one question.
Customers who provide your company with a favorable rating – 9 or 10 – will receive an email asking if they would like to leave an online review to be posted on the directory or directories of your choice – Yahoo, Facebook, Google, etc. Not only will the reviews appear on these platforms when other consumers search the internet for the products or services you provide.
One of the factors considered by search engines like Google, online reviews can help you draw new customers to your business simply by appearing higher in the search results. These search engines consider the number, quality, and length of your reviews, as well as the trust of the review platform they appear on, more so now than ever before. The stronger your ratings, the higher your business will appear in these results.
Dealing with Less Favorable Responses
Let’s face it – no business can please all the people all the time no matter how hard it tries. There may be occasions when a customer will provide a less-than-favorable rating for his or her experience with your company. How this rating will affect your business depends on how you handle that review.
It is true that more than 85% of consumers will hesitate to do business with a company after reading a negative review. However, there is a strong possibility of winning over those consumers when you respond to such reviews in a positive manner. Additionally, one negative review among many positive reviews lends credibility to the entire process.
With our Online Review Solicitation Service, these reviews are routed directly to you or a designated person within your company and an email is sent to your customer requesting additional information to help you rectify the problem.
The Personal Touch
Hunterdon Business Services will customize all review-related materials sent to your clients so that they carry your company’s branding and are written in your company’s voice, making the entire process a seamless transaction between you and your customer.
We will set up the process for you so that approaching current customers for their rating as you complete their transactions is easy. In addition, we’ll reach out to former customers, on your behalf, to solicit ratings of past transactions.
(It is important to note that search engines can penalize you for acquiring a rash of reviews all at one time. To avoid this, we will set up gradual solicitation process for past customers or clients.)
- If you don’t have any positive online reviews, about a quarter of your potential business will go to one of your competitors.
- The best way to protect your business against the damage of a negative review is to quickly respond and outweigh a negative review with many positive reviews.
- Positive reviews provide confirmation of your company’s ability to consistently provide quality goods and services.