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Hunterdon Business Services
Reposted from a technical group HBS is a member of... Guard your passwords!
Please impress on your clients how important it is NOT to give out their admin or management passwords of their hosting profiles no matter how much they think they trust a person. Most clients do not understand how important this is and dont realise that they can lose their domain and website in a heartbeat plus be held to financial ransome too.
I have just had to sort out this issue where a very naive client gave a very clever graphic designer all the passwords when a site needed some new graphics added. Instead of contacting me and giving me the images to add, my client gave him all the passwords and in 5 minutes her management console passwords were changed, i was removed as the authoritative contact and he was added as the owner of the site, the site was moved from Xneelo to Godaddy. And 1 day later the WP password was changed, the Divi theme removed and a terrible amateurish site put up. And my client lost her site as well as control.
Took hours to sort this out as well as lawyers letters, threats of court cases and a lot of help from Xneelo to get the domain back. Plus i have to rebuild the website.
So please warn clients when they have insisted on having the relevant passwords for safekeeping, not to just hand them over
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